Terms and Conditions

Last Updated: October 13, 2026

Effective: November 12, 2026

Please read these Terms and Conditions ("Terms," "Agreement") carefully before using the SSFeatures Service operated by SSFeatures, LLC, a Nevada Limited Liability Company ("SSFeatures," "Company," "We," "Us," or "Our"). Your access to and use of the Service is conditional upon Your acceptance of and compliance with these Terms. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.

1. Definitions

For the purposes of these Terms and Conditions:

"Account" means a unique account created for You to access Our Service or parts of Our Service, identified by Your email address.

"Affiliate" means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

"Beta Feature" means any feature, functionality, or part of the Service that We designate as beta, preview, early access, pilot, experimental, or by a similar label, or that We make available to a limited group of users before general release.

"Browser Extension" means the SSFeatures browser extension software that enhances Smartsheet functionality, available for Chrome, Edge, Firefox, Safari, and other supported browsers.

"Company" means SSFeatures, LLC, a Nevada Limited Liability Company (referred to as "the Company," "We," "Us," or "Our").

"Content" means any text, data, information, images, or other materials uploaded, submitted, or transmitted through the Service.

"Dashboard" means the web-based user portal accessible at app.ssfeatures.com/dashboard where You can manage Your Account, Subscription, and licensed users.

"Device" means any device that can access the Service, such as a computer, cellphone, or digital tablet.

"Free Plan" means the Plan, if any, that We make available without charge and without a Subscription, as described in Section 5.2.

"Free Trial" means a limited period of time during which You may access features of the Service beyond those in the Free Plan without charge.

"Intellectual Property" means all trademarks, service marks, trade names, logos, copyrights, patents, trade secrets, and other proprietary rights owned by SSFeatures.

"License" means the right granted to You under these Terms to use the Browser Extension and Service.

"Licensed User" means an individual authorized to use the Service under Your Subscription, identified by their email address.

"Order Form" means a quote, order form, proposal, invoice, or other written document issued or countersigned by SSFeatures that describes a Subscription, its Plan, its fees, or other commercial terms specific to You.

"Personal Data" means any information that relates to an identified or identifiable individual.

"Plan" means a named set of features, limits, and commercial terms on which We offer the Service, such as Free, Standard, Pro, or Enterprise, as described on Our Website or in an Order Form. We may rename, add, retire, or change Plans as described in Section 5.6.

"Reseller" means a third party approved by SSFeatures to purchase the Service for resale to its own customers under the SSFeatures Affiliate and Reseller Program Terms, available at https://ssfeatures.com/affiliate-terms.

"Service" means, collectively, the Browser Extension, Website, Dashboard, and any related software, features, or services offered by SSFeatures.

"Smartsheet" means the Smartsheet project management and collaboration platform operated by Smartsheet Inc., with which the Browser Extension integrates.

"Software" means the Browser Extension and any associated code, libraries, APIs, and updates provided by SSFeatures.

"Subscription" means Your enrollment on a paid or complimentary Plan for a recurring term, together with the number of Licensed Users it covers. Use of the Free Plan is not a Subscription.

"Third-Party Service" means any services, content, or software provided by third parties that may be integrated with, displayed through, or made available by the Service.

"Website" means the SSFeatures website accessible at https://ssfeatures.com and all related subdomains.

"You" means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acceptance and Eligibility

2.1 Acceptance of Terms

By accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms. If You are using the Service on behalf of an organization, You represent and warrant that You have the authority to bind that organization to these Terms.

2.2 Age Requirements

You represent that You are at least 18 years of age. The Company does not permit anyone under 18 to use the Service. If We learn that Personal Data has been collected from anyone under 18, We will take steps to delete that information.

2.3 Privacy Policy

Your use of the Service is also governed by Our Privacy Policy, which is incorporated into these Terms by reference. Please review Our Privacy Policy at https://ssfeatures.com/privacy to understand Our data practices.

3. License Grant and Restrictions

3.1 License Grant

Subject to Your compliance with these Terms and payment of any applicable Subscription fees, SSFeatures grants You a limited, non-exclusive, non-transferable (except as provided in Section 20.2), revocable license to:

• Download, install, and use the Browser Extension on any number of Devices
• Access and use the Dashboard to manage Your Account
• Use the features of the Service included in Your Plan, as those features exist from time to time

3.2 License Tied to Email Address

Your License is tied to the email address(es) associated with Your Account. Each Licensed User is identified by their unique email address. You may:

• Install and use the Browser Extension on unlimited Devices per Licensed User
• Change the email address associated with a License at any time through the Dashboard at app.ssfeatures.com/dashboard
• Transfer a License to a different user by updating the associated email address in the Dashboard

3.3 License Restrictions

You may not:

• Sublicense, sell, rent, lease, or commercially distribute the Software to third parties (except as expressly permitted for authorized Resellers)
• Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Software
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Software
• Use the Software to develop a competing product or service
• Use any automated means to access or use the Service beyond its intended functionality
• Circumvent, disable, or interfere with security-related features of the Service, including any feature that limits access by Plan
• Share Your Account credentials with unauthorized individuals

3.4 Beta Features

We may offer Beta Features from time to time, to all users or to a group We select. Beta Features:

• Are provided "as is," may contain errors, and may not work as intended
• May be changed, limited, suspended, or withdrawn at any time, with or without notice, and may never be released generally
• May be included in, or later moved to, any Plan at Our discretion, including a Plan other than Yours
• Are excluded from any service commitment, warranty, or indemnity We may otherwise give

Your participation in a beta program may be subject to additional terms We provide at the time. Feedback You give about a Beta Feature is governed by Section 9.3. We may contact beta participants about the Beta Feature as described in Section 12.6.

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, You must create an Account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update Your Account information
• Keep Your password secure and confidential
• Notify Us immediately of any unauthorized access or security breach

4.2 Account Responsibility

You are responsible for all activities that occur under Your Account, whether or not authorized by You. The Company is not liable for any loss or damage arising from Your failure to maintain the security of Your Account.

4.3 Account Restrictions

You may not:

• Create an Account using false or misleading information
• Create multiple Accounts to circumvent restrictions or abuse the Service, including to obtain more than one Free Trial or to exceed the limits of a Plan
• Use another person's Account without permission
• Select a username that infringes on third-party rights or is offensive, vulgar, or obscene

4.4 Organizational Accounts

If Your email address belongs to a domain associated with an organization that has an Account with Us, that organization may link Your Licensed User record to its Account. Where that happens:

• The organization's designated administrators may view Your name, email address, Plan, license and subscription status, and whether and when You have used the Service
• Those administrators may assign, reassign, or remove Your License and otherwise manage Your access to the Service
• The organization is responsible for its administrators' use of these controls, and for providing any notice to its personnel that applicable law requires

If You are the owner or an administrator of an Account, a person using the Browser Extension with an email address at a domain associated with Your Account may be told that someone at their organization holds an SSFeatures Account, and may ask to be added to it. We will then send You that person's name and email address so You can decide whether to grant access. We do not tell them who You are, Your Plan, or how many Licenses You hold. You may turn these requests off in the Dashboard, and We may turn them off for any domain.

If You approve a request, the requester is added to Your Account with the role You choose, such as Reader, uses one of Your Licenses, and Section 4.2 applies to their use of it.

If You ask to join an organization's Account, We send Your name and email address to that Account's owner or administrators, and they decide whether to grant access. We do not do this for public email providers such as gmail.com.

Access granted through an organization's Account continues only for as long as that organization allows it. We process the information described above as set out in Our Privacy Policy at https://ssfeatures.com/privacy.

4.5 Purchases Through a Reseller

If Your Subscription is purchased or managed on Your behalf by a Reseller, partner, or consultant:

• That Reseller may view and manage Your Subscription, including the licensed users assigned to it and the email domains associated with it
• That Reseller may add, remove, or reassign Licenses, and We may act on their instructions as though You had given them
• Your access to the Service continues only for as long as that Reseller maintains the Subscription in good standing, including payment
• The price You pay the Reseller is set by the Reseller, and any separate agreement between You and Your Reseller is solely between You and them. We are not responsible for a Reseller's acts or omissions
• Requests to join Your Account under Section 4.4 are sent to You as the Account owner, not to Your Reseller, and a person You add through an approved request counts toward the licensed users of the Subscription Your Reseller manages

We process the information described above as set out in Our Privacy Policy at https://ssfeatures.com/privacy.

5. Plans, Subscriptions, and Payment

5.1 Plans and Pricing

We offer the Service on one or more Plans. The Plans available, what each includes, the number of Licensed Users each covers, and their prices are described on Our Website at https://ssfeatures.com/pricing or in an Order Form, and may be changed from time to time as described in Section 5.6. Some Plans are sold in fixed Licensed User quantities (for example, in blocks of seats) rather than per individual seat. Some Plans, such as Enterprise, are priced by quotation and are available only under an Order Form.

The price shown to You at checkout or in Your Order Form is the price for Your Subscription for its initial term. Prices may differ by Plan, billing period, quantity, currency, country, sales channel, or date of purchase, and the price offered to one customer is not a commitment to any other.

5.2 Free Plan

We may offer a Free Plan. The Free Plan:

• Is not a Subscription, has no term, and requires no payment
• Includes only the features We designate for it from time to time, which We may add to, limit, change, or remove at any time, with or without notice
• May be limited in the number of Licensed Users, Devices, sheets, or uses, or in any other way We choose
• May require an Account, and may require You to accept these Terms through the Browser Extension or the Dashboard
• May be withdrawn entirely, or replaced with a Free Trial or a paid Plan, at any time

Nothing in these Terms obligates Us to offer a Free Plan or to keep any feature in it. Your use of the Free Plan does not entitle You to any feature of a paid Plan.

5.3 Billing

Paid Subscriptions are billed in advance on a recurring basis (monthly or annually, as available for Your Plan and as You select). You must provide accurate and complete billing information, including full name, address, and valid payment method information, and keep it current. You authorize Us and Our payment processor to charge Your payment method for all fees due under Your Subscription, including renewal fees under Section 5.4 and changes You make under Section 5.5.

5.4 Automatic Renewal

At the end of each billing period, Your paid Subscription will automatically renew for a further billing period of the same length, at the Plan, Licensed User quantity, and fees then in effect for Your Account, unless:

• You cancel Your Subscription before the renewal date
• The Company terminates Your Subscription

The fees in effect for Your Account at renewal may differ from the fees of Your previous term where We have given notice of a change under Section 5.6, where a promotional or legacy price has ended under Section 5.7, or where Your Plan has been retired or replaced under Section 5.6. Renewal does not entitle You to the features, limits, or price of a previous term.

5.5 Changes You Make, and Cancellation

Where Your Plan permits, You may add or remove Licensed Users, change billing period, or move between Plans through the Dashboard or by contacting Us. Changes You make are subject to the quantities, Plans, and prices available at the time You make them, and may end any legacy, promotional, or complimentary pricing under Section 5.7. Increases take effect immediately and are charged on a prorated basis unless We state otherwise. Decreases take effect at the end of Your current billing period unless We state otherwise. Changes to a Subscription purchased under an Order Form or through a Reseller must be made through the Order Form process or the Reseller.

You may cancel Your Subscription at any time through the Dashboard or by contacting Us. Upon cancellation:

• You will retain access to the Service under Your Plan until the end of Your current billing period
• No refunds will be issued for the remaining portion of the current billing period
• Your Account will move to the Free Plan, if one is offered, after the Subscription period ends, and otherwise to no Plan

5.6 Changes to Plans, Fees, and Plan Contents

We may change any aspect of Our Plans and pricing at any time, including:

• The fees for any Plan, billing period, quantity, currency, or country
• The features, limits, and Licensed User quantities included in any Plan, including adding features to, removing features from, or moving features between Plans
• The Plans We offer, including introducing new Plans, renaming Plans, and retiring Plans
• The billing periods, quantities, payment methods, and currencies We offer

Where a change increases the fees for Your current Subscription, removes a feature from Your paid Plan, or retires Your Plan:

• We will notify You by email to the address associated with Your Account at least thirty (30) days before the change applies to You
• The change will take effect for Your Subscription at the start of Your next billing period on or after the effective date We state, and will not change the fees for a billing period You have already paid for
• If We retire Your Plan, We may move Your Subscription at that renewal to the Plan We consider most comparable, including a Plan with a different Licensed User quantity, and the fees for that Plan will apply unless We state otherwise
• You may cancel before that renewal if You do not accept the change, and Your current billing period will be unaffected

All other changes, including adding features, changing the Free Plan, changing prices for new Subscriptions, and changing what We offer to new customers, may take effect immediately and without notice.

Your continued use of the Service, or renewal of Your Subscription, after a change takes effect constitutes acceptance of the change. Nothing in this Section gives You a right to keep any feature, limit, Plan, quantity, or price beyond Your current paid billing period.

5.7 Legacy, Promotional, and Complimentary Pricing

From time to time We may, at Our sole discretion, offer or continue pricing that differs from Our published pricing, including:

• Legacy pricing: continuing a price, Plan, or Licensed User quantity that We no longer offer to new customers
• Promotional pricing: discounts, coupons, credits, introductory rates, or other offers for a stated period or purpose
• Complimentary access: Subscriptions, Licensed Users, or features provided without charge, including to partners, Resellers, beta participants, and others We select

Unless an Order Form signed by SSFeatures states otherwise, all such pricing:

• Is granted at Our discretion, may be offered to some customers and not others, and is not a commitment to any other customer or to You beyond the period stated
• Is conditional on Your Subscription remaining continuously active and paid when due. A lapse, cancellation, or failed payment ends it, and a later Subscription is at then-current pricing
• Ends if You change Plan, Licensed User quantity, or billing period, unless We state otherwise when You make the change, and Your Subscription then moves to then-current pricing
• May be ended, reduced, or changed by Us at any time. Where this increases the fees for Your current paid Subscription, We will give the notice described in Section 5.6. The expiry of a promotion at the end of the period stated when it was granted is not a change and needs no further notice
• Is personal to Your Account and does not transfer with the Account under Section 20.2, or to any other Account, unless We agree in writing
• In the case of complimentary access, may be reduced or withdrawn at any time with or without notice, and carries no commitment as to features, quantity, or duration

5.8 Taxes

Our fees exclude all taxes, levies, and duties, including sales, use, value added, goods and services, digital services, and withholding taxes, and any similar charges imposed by any authority ("Taxes"). You are responsible for all Taxes arising from Your purchase, other than taxes on Our net income. Where We determine that We are required to collect Taxes, We will add them to Your invoice or charge at the rate We determine applies, based on the billing information You provide, and You agree to pay them. We may begin, stop, or change the collection of Taxes at any time to reflect Our obligations or Our understanding of them, and may collect Taxes retroactively where the law requires. If You claim an exemption, You must provide Us with a valid exemption certificate or other documentation We accept before the charge. If You are required to withhold any Tax from a payment to Us, You will pay Us such additional amount as ensures We receive the full fee.

5.9 Refunds

Paid Subscription fees are generally non-refundable. Refund requests may be considered on a case-by-case basis at the Company's sole discretion. Refunds required by applicable law will be honored.

5.10 Failed Payments and Overdue Invoices

If automatic billing fails, We may:

• Attempt to charge Your payment method again
• Issue an invoice requiring manual payment within a specified deadline

If Your payment is not received by its due date (including any invoice not paid within its specified deadline), Your access to the Browser Extension's paid functionality will be disabled until payment is received in full. Once the outstanding payment is received, Your access will be restored. Disabled access does not extend Your billing period, does not entitle You to a refund or credit for the period during which access was disabled, and does not relieve You of Your obligation to pay outstanding amounts. If payment remains outstanding, We may also terminate Your Subscription in accordance with Section 16, and any legacy, promotional, or complimentary pricing ends under Section 5.7.

5.11 Order Forms and Separate Agreements

If You have signed a separate written agreement with SSFeatures covering the Service, that agreement governs Your use of the Service, and these Terms apply only to the extent that agreement says they do or is silent. If You have an Order Form but no separate signed agreement, these Terms govern, and the Order Form prevails over these Terms only as to the commercial terms it states, such as Plan, quantity, fees, term, and any pricing commitment. A term in an Order Form that varies these Terms is binding on Us only if the Order Form is signed or issued by SSFeatures. Oral statements, marketing materials, and the Website do not vary these Terms or any Order Form.

6. Free Trials

6.1 Trial Availability

The Company may, at its sole discretion, offer a Free Trial for a limited period, to some or all users, of some or all features.

6.2 Trial Terms

During the Free Trial:

• You may access and use the features covered by the Free Trial without charge
• We may require You to create an Account, accept these Terms, or provide payment information to begin or continue a Free Trial, and may change these requirements at any time
• The Company may limit certain features or functionality, and may limit each person or organization to one Free Trial

6.3 End of the Free Trial

Your Free Trial will not automatically convert into a paid Subscription. When Your Free Trial ends, Your access moves to the Free Plan, if one is offered, and otherwise ends, unless You subscribe to a paid Plan during or after the Free Trial.

• You will receive email notifications before the Free Trial ends

6.4 Trial Modifications

The Company reserves the right to modify, shorten, extend, suspend, or terminate Free Trial offers at any time without notice.

7. Browser Extension Specific Terms

7.1 Browser Extension Functionality

The Browser Extension enhances Your experience with Smartsheet by providing additional features and functionality. The Extension operates within Your web browser and interacts with Smartsheet web pages.

7.2 Permissions

To function properly, the Browser Extension requires certain browser permissions, which may include:

• Access to Smartsheet web pages to provide enhanced functionality
• Storage permissions to save Your preferences and settings
• Network access to communicate with SSFeatures servers for authentication and feature delivery

You grant these permissions when You install the Browser Extension. You may revoke permissions by uninstalling the Extension.

7.3 Data Access

The Browser Extension may access:

• Smartsheet data visible on web pages You visit while using the Extension
• Your SSFeatures Account information for authentication
• Usage data to improve the Service (as described in Our Privacy Policy)

The Extension does not access data from websites other than Smartsheet and SSFeatures domains.

7.4 Smartsheet Integration

The Browser Extension is designed to work with Smartsheet but is not affiliated with, endorsed by, or officially connected to Smartsheet Inc. Smartsheet is a trademark of Smartsheet Inc.

Your use of Smartsheet is governed by Smartsheet's own terms of service. We are not responsible for any changes to Smartsheet that may affect the functionality of Our Browser Extension.

7.5 Updates

The Browser Extension may be updated automatically through Your browser's extension update mechanism. Updates may include bug fixes, feature improvements, security patches, or changes to functionality, including changes to which features are available on which Plan. Continued use of the Extension after an update constitutes acceptance of any changes.

8. Acceptable Use Policy

8.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in a manner consistent with its intended purpose of enhancing Smartsheet productivity.

8.2 Prohibited Conduct

You agree NOT to:

Technical Violations:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software
• Modify, adapt, or create derivative works based on the Software
• Circumvent, disable, or interfere with security features or access controls, including controls that limit features by Plan
• Use automated scripts, bots, or other automated means to access the Service beyond its intended functionality
• Attempt to gain unauthorized access to the Service, other Accounts, or connected systems
• Introduce viruses, malware, or other harmful code into the Service
• Interfere with or disrupt the integrity or performance of the Service

Commercial Violations:

• Sublicense, sell, rent, lease, or commercially exploit the Service without authorization
• Use the Service to develop a competing product or service
• Resell access to the Service without an authorized Reseller agreement
• Share Account credentials outside Your organization

Legal Violations:

• Use the Service for any illegal purpose or in violation of any laws
• Violate the intellectual property rights of SSFeatures or any third party
• Transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable
• Impersonate any person or entity or misrepresent Your affiliation
• Violate the privacy rights of others
• Use the Service to send spam or unsolicited communications

Platform Violations:

• Use the Service in any way that violates Smartsheet's terms of service
• Interfere with other users' ability to use the Service
• Attempt to probe, scan, or test the vulnerability of the Service without authorization
• Overload, flood, or otherwise impair the Service infrastructure

8.3 Enforcement

Violation of this Acceptable Use Policy may result in:

• Warning or notice of violation
• Temporary suspension of Your Account
• Permanent termination of Your Account
• Legal action if warranted

We reserve the right to investigate suspected violations and cooperate with law enforcement authorities.

9. Intellectual Property Rights

9.1 Company Ownership

The Service, including all Software, content, features, functionality, graphics, designs, and documentation, is owned by SSFeatures and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

9.2 Trademarks

"SSFeatures," the SSFeatures logo, and other SSFeatures marks are trademarks of SSFeatures, LLC. You may not use Our trademarks without prior written consent, except as necessary to accurately describe the Service.

9.3 Feedback

If You provide suggestions, ideas, or feedback about the Service ("Feedback"), You grant SSFeatures a worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such Feedback into the Service without restriction or compensation to You.

9.4 Reservation of Rights

All rights not expressly granted in these Terms are reserved by SSFeatures.

10. User Content

10.1 Your Content

You retain ownership of any Content You create, upload, or transmit through the Service. By using the Service, You grant SSFeatures a limited license to process, store, and transmit Your Content solely as necessary to provide the Service.

10.2 Content Responsibility

You are solely responsible for Your Content and represent that:

• You own or have the necessary rights to use and share Your Content
• Your Content does not violate any third-party rights
• Your Content complies with all applicable laws

10.3 Content Removal

We reserve the right to remove any Content that violates these Terms or that We determine, in Our sole discretion, is harmful, objectionable, or inappropriate.

11. Third-Party Services

11.1 Third-Party Integration

The Service integrates with or relies upon the following Third-Party Services. Our Privacy Policy at https://ssfeatures.com/privacy describes each in more detail, and the current list of Our sub-processors is maintained at https://trust.ssfeatures.com/sub-processors.

Payment Processing:

• Stripe: Handles payment processing and subscription billing. We do not store Your payment card details; this information is provided directly to Stripe. Stripe's use of Your information is governed by their Privacy Policy at https://stripe.com/privacy. Stripe is PCI-DSS compliant.

Authentication:

• Keycloak: Provides secure authentication and identity management for Your Account. Keycloak is self-hosted by SSFeatures.

Infrastructure:

• Cloudflare: Provides DNS, DDoS protection, web application firewall, and TLS termination for traffic to the Service, and bot protection on some of Our forms. Cloudflare's Privacy Policy is available at https://www.cloudflare.com/privacypolicy/.

Analytics and Monitoring:

• PostHog: Provides product analytics that help Us understand how the Service is used and where it can be improved. Feature usage is recorded against an identifier derived from Your email address rather than the address itself, along with standard technical information such as browser type, device type, IP address, and the address of the page You are using. This identifier is not anonymous: We are able to link analytics activity back to Your Account, and We use that link to provide support, understand how features are adopted, and identify Accounts that may benefit from additional training or assistance. We do not send Your Smartsheet content to PostHog. PostHog's Privacy Policy is available at https://posthog.com/privacy.

• Sentry: Provides error tracking and performance monitoring to help Us identify and fix issues. Sentry also records a replay of a sample of browsing sessions on Our Website and Dashboard, covering things such as page navigation, clicks, and the technical activity of the page. Session replay runs on Our own web pages only. It is not part of the Browser Extension, so it never records Your Smartsheet pages. Sentry's Privacy Policy is available at https://sentry.io/privacy.

• Google Ads: Measures whether visits to Our Website and Dashboard lead to sign-ups and purchases, so that We can understand which of Our advertising works. This runs on Our own web pages only, never in the Browser Extension, and never receives Your Smartsheet content. Our Privacy Policy describes what is collected and how to opt out. Google's Privacy Policy is available at https://policies.google.com/privacy.

Customer Relationship and Communications:

• Pipedrive: Provides customer relationship management, so We can track subscriptions, renewals, and follow-up with customers. We share Your name, email address, and phone number where You have given it, along with Your organization's domain, Plan, licensed seat count, number of active users, renewal date, and subscription value. We do not send Your Smartsheet content to Pipedrive. Pipedrive's Privacy Policy is available at https://www.pipedrive.com/en/privacy.

• MailerSend: Delivers Our service emails, such as receipts, billing and renewal notices, notices of changes to these Terms or to Your Plan, replies to Your enquiries, and invoices to Resellers. We share Your email address, Your name where We hold it, and the content of the message. MailerSend's Privacy Policy is available at https://www.mailersend.com/legal/privacy-policy.

• MailerLite: Delivers Our marketing and newsletter emails. We share Your email address, Your name where We hold it, and labels describing Your relationship to Us, such as whether You own a Subscription, are on the Free Plan, have never subscribed, are an affiliate, or are a beta tester. We add addresses to this list without asking first and rely on the unsubscribe link in every message, which Section 12.6 describes in full. We do not send Your Smartsheet content to MailerLite. MailerLite's Privacy Policy is available at https://www.mailerlite.com/legal/privacy-policy.

Affiliate Program:

• Rewardful: Tracks referrals made through Our Affiliate and Reseller Program and calculates commissions. If You arrive at Our Website through an affiliate link, a referral cookie is set so that a later purchase can be attributed to that affiliate. Rewardful's Privacy Policy is available at https://rewardful.com/privacy.

Platform Integration:

• Smartsheet: The Browser Extension integrates with the Smartsheet platform to provide enhanced functionality. Your use of Smartsheet is governed by Smartsheet's terms at https://www.smartsheet.com/legal.

11.2 Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by SSFeatures. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

11.3 Third-Party Changes

We are not responsible for changes to Third-Party Services that may affect the functionality of Our Service. We will make reasonable efforts to adapt to such changes but cannot guarantee uninterrupted service.

12. Privacy and Data Protection

12.1 Privacy Policy

Our collection, use, and disclosure of Personal Data is governed by Our Privacy Policy at https://ssfeatures.com/privacy, which is incorporated into these Terms by reference.

12.2 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Your data. However, no method of transmission over the Internet or electronic storage is 100% secure.

12.3 Data Processing

By using the Service, You consent to the processing of Your data as described in Our Privacy Policy, including transfers to servers located in the United States.

12.4 Data Processing Addendum

For enterprise customers and where required by applicable data protection laws, Our Data Processing Addendum at https://ssfeatures.com/dpa governs the processing of personal data on Your behalf. The Data Processing Addendum is incorporated into these Terms by reference where applicable.

12.5 Product Analytics

We record how the Service's features are used in order to improve them, support Our customers, and understand which features deliver the most value. This information is processed by PostHog (see Section 11.1) and is also stored in Our own database, hosted on DigitalOcean's managed PostgreSQL service in the United States.

This information is associated with Your Account. It records which features were used, how often, and on what date, and the Plan You were on. It does not include Your Smartsheet content.

We use it to improve the Service, provide support, decide which features belong in which Plan, and identify Accounts where additional training or assistance may be helpful. We do not sell this information, and We do not share it for advertising purposes.

12.6 Email Communications and Marketing

We send You two different kinds of email, and We treat them differently.

Service emails are the emails We must send to operate Your Account. They include receipts and billing notices, failed payment and overdue invoice notices, Free Trial reminders, notices about changes to Your Plan or its price, security alerts, and notices about changes to these Terms. These are part of providing the Service under Section 5, and You cannot unsubscribe from them for as long as Your Account is open. If You no longer wish to receive them, close Your Account as described in Section 16.2.

Notices that someone at Your organization has asked to be added to Your Account (Section 4.4) are service emails, but You may turn them off at any time in the Dashboard. We send them no more than once every three days.

Marketing emails tell You about Our products, features, offers, and news. We add Your email address to Our marketing list when We first record it, without asking You first. This happens when You create an Account, when an account administrator adds You as a Licensed User, when You first use the Browser Extension, when You join Our affiliate program, and when You join a beta program. In other words, marketing emails are opt-out rather than opt-in: We enroll You by default and You may leave at any time.

You may stop marketing emails at any time by:

• Clicking the unsubscribe link included in every marketing email We send, or
• Emailing [email protected], which We will also honor for an entire email domain if You are an administrator asking on behalf of Your organization

Unsubscribing from marketing email does not stop service emails, and it does not affect Your Account, Your Subscription, or Your access to the Service.

We rely on Our legitimate interests in marketing Our own products to Our users and customers as the basis for this processing. We do not treat Your acceptance of these Terms as consent to marketing, and nothing in this Section is intended to be such consent. Where local law restricts marketing email to people who have asked for it, We rely on the exception that permits a business to email its own customers and users about its own similar products, and on Your right to object described below.

If You are in the European Economic Area, the United Kingdom, Switzerland, or Canada, You have the right to object to direct marketing at any time. That right is absolute: We will stop, and We do not weigh Our interests against Yours in deciding whether to honor it.

Marketing emails are delivered through MailerLite, and service emails through MailerSend (see Section 11.1). Our Privacy Policy at https://ssfeatures.com/privacy describes this processing in more detail.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

SSFEATURES DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF TITLE AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES THAT DEFECTS WILL BE CORRECTED
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF THE SERVICE
• WARRANTIES THAT ANY FEATURE, PLAN, OR PRICE WILL CONTINUE TO BE OFFERED

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SSFEATURES, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, or business
• Loss of data or data corruption
• Loss of goodwill or reputation
• Business interruption
• Cost of substitute services
• Any other intangible losses

ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, EVEN IF SSFEATURES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Liability Cap

IF, NOTWITHSTANDING THE ABOVE, SSFEATURES IS FOUND LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF THESE TERMS, SSFEATURES' TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNT PAID BY YOU TO SSFEATURES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR

(B) ONE HUNDRED DOLLARS ($100).

14.3 Basis of the Bargain

THE LIMITATIONS OF LIABILITY REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES. THESE LIMITATIONS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES.

14.4 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, SSFEATURES' LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to defend, indemnify, and hold harmless SSFeatures and its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your violation of any applicable law or regulation
• Any Content You submit, post, or transmit through the Service
• Any misrepresentation made by You
• Your negligent or wrongful conduct

This indemnification obligation will survive the termination of these Terms and Your use of the Service.

16. Term and Termination

16.1 Term

These Terms are effective upon Your acceptance (by accessing or using the Service) and remain in effect until terminated.

16.2 Termination by You

You may terminate Your Account at any time by:

• Canceling Your Subscription through the Dashboard
• Contacting Us at [email protected] to request Account deletion

16.3 Termination by SSFeatures

SSFeatures may terminate or suspend Your Account and access to the Service:

• Immediately, without notice, for material breach of these Terms
• Immediately, without notice, for fraudulent, illegal, or harmful activity
• Upon thirty (30) days' written notice, for any reason or no reason

16.4 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• Your License to use the Software is revoked
• You must cease all use of the Browser Extension
• Any outstanding payment obligations become immediately due
• Any legacy, promotional, or complimentary pricing ends
• Provisions that by their nature should survive termination will survive (including Sections on Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and General Provisions)

17. Data Retention and Deletion

17.1 Data Retention

Your Account data and associated information will be retained for as long as Your Account remains active. Data may also be retained as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce Our agreements
• Maintain business records as required by law

17.2 Subscription Cancellation

If Your Subscription ends (through cancellation or non-renewal):

• Your Account will remain active on the Free Plan, if one is offered, and otherwise with limited functionality
• Your data will NOT be automatically deleted
• You may continue to access the Dashboard to manage Your Account

17.3 Account Deletion

Your data will only be deleted if You explicitly request Account deletion. To request deletion:

• Contact Us at [email protected] with Your deletion request
• We will process Your request within thirty (30) days
• Certain data may be retained as required by law or for legitimate business purposes (such as fraud prevention or financial records)

17.4 Data Export

Before requesting deletion, You may request an export of Your data by contacting Us at [email protected].

18. Dispute Resolution

18.1 Informal Resolution

Before initiating formal dispute resolution, You agree to first contact Us at [email protected] to attempt to resolve any dispute informally. We will attempt to resolve disputes through good-faith negotiation within thirty (30) days.

18.2 Jurisdiction and Venue

Any dispute arising out of or relating to these Terms that cannot be resolved informally shall be resolved exclusively in the state or federal courts located in Clark County, Nevada. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

18.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU AND SSFEATURES WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.

18.4 California Consumers

If You are a consumer residing in California, You will benefit from any mandatory provisions of California law that cannot be waived by contract. To that extent, Section 18.2 (Jurisdiction and Venue) and Section 18.3 (Waiver of Jury Trial) do not limit Your rights, and nothing in these Terms affects Your right to rely on such mandatory provisions. If You are a consumer in the European Union, Section 21.1 applies.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

20. General Provisions

20.1 Entire Agreement and Order of Precedence

These Terms, together with the Privacy Policy, any Order Form, and any other agreements expressly incorporated by reference, constitute the entire agreement between You and SSFeatures regarding the Service and supersede all prior agreements, understandings, representations, and warranties, whether written or oral. In the event of a conflict, the order of precedence is: (1) a separate written agreement signed by SSFeatures, (2) an Order Form signed or issued by SSFeatures, as to the commercial terms it states, (3) the Data Processing Addendum, as to the processing of personal data, (4) these Terms, and (5) the Privacy Policy. Section 5.11 describes how Order Forms and separate agreements interact with these Terms.

20.2 Assignment

You may transfer Your Account to another individual or entity by updating the Account information through the Dashboard or by contacting [email protected]. The transferee must agree to be bound by these Terms. Legacy, promotional, and complimentary pricing does not transfer with the Account unless We agree in writing (see Section 5.7).

SSFeatures may assign or transfer these Terms and any rights or obligations hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.

20.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

20.4 Waiver

No waiver of any provision of these Terms shall be effective unless in writing and signed by SSFeatures. No failure or delay in exercising any right shall operate as a waiver of that right, nor shall any single or partial exercise preclude any other or further exercise. Our continuing a price, Plan, feature, or quantity for You after We were entitled to change it is not a waiver of Our right to change it later.

20.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, riots, or civil unrest
• Government actions, embargoes, or sanctions
• Fire, floods, or explosions
• Strikes, labor disputes, or shortages
• Epidemics or pandemics
• Internet or telecommunications failures
• Third-party service outages

The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.

20.6 Notices

Notices to You: We will send notices to the email address associated with Your Account. You are responsible for keeping Your email address current. Notice is deemed given upon sending.

Notices to Us: All notices to SSFeatures must be sent to [email protected] or by mail to:

SSFeatures, LLC, Attn: Legal Department, 1665 Rivendel Dr, Corona, CA 92883

Notice is deemed given upon receipt.

20.7 Relationship of Parties

You and SSFeatures are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship. Neither party has authority to bind the other or incur obligations on the other's behalf.

20.8 Third-Party Beneficiaries

These Terms do not confer any rights on any third party, except that SSFeatures' affiliates and licensors are third-party beneficiaries of these Terms.

20.9 Headings

Section headings are for convenience only and shall not affect the interpretation of these Terms.

21. International Users

21.1 European Union Users

If You are a consumer in the European Union, You will benefit from any mandatory provisions of the law of the country in which You reside. Nothing in these Terms affects Your rights as a consumer to rely on such mandatory provisions.

21.2 General International Use

The Service is operated from the United States. If You access the Service from outside the United States, You do so at Your own risk and are responsible for compliance with local laws.

22. United States Government Users

If You are a U.S. federal government end user, the Service is a "Commercial Item" as defined in 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. The Service is licensed to U.S. Government end users only as Commercial Items and with only those rights as are granted to all other end users pursuant to these Terms.

23. Export Controls and Sanctions

You represent and warrant that:

• You are not located in, or a resident or national of, any country subject to U.S. trade sanctions or embargoes
• You are not listed on any U.S. government list of prohibited or restricted parties, including the Treasury Department's Specially Designated Nationals List or the Commerce Department's Entity List
• You will not use or export the Service in violation of U.S. export control laws or regulations

24. Changes to Terms

24.1 Right to Modify

SSFeatures reserves the right to modify these Terms at any time. When We make changes:

• We will update the "Last Updated" date at the top of these Terms
• We will notify You of material changes via email to the address associated with Your Account, or by notice in the Dashboard
• Changes take effect when posted, unless We state a later effective date or applicable law requires advance notice

Changes to the fees, features, or Plan of Your current paid Subscription are governed separately by Section 5.6, which continues to provide at least 30 days' prior notice of a change that increases Your fees, removes a feature from Your paid Plan, or retires Your Plan.

24.2 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes Your acceptance of the modified Terms. If You do not agree to the modified Terms, You must stop using the Service and may terminate Your Account.

25. Contact Us

If you have any questions, concerns, or feedback about these Terms, please contact us:

SSFeatures, LLC

• Email: [email protected]
• Website: https://ssfeatures.com/contact

For legal notices, please include "Legal Notice" in the subject line.

By accessing or using the SSFeatures Service, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.