Smartsheet Automatically Sort Customer Support Tickets - Now
Keep support tickets sorted automatically so your team responds faster
- •SSFeatures automatically re sorts customer support tickets whenever a ticket is added or updated so agents always see the right priorities.
- •Save and auto populate your multi column sort settings and let SSFeatures reorder tickets after form entries, pastes, or teammate edits.
- •Keep work moving with fewer manual steps.
I'm going to show you how to enable automatic sorting in Smartsheet. First, download SSFeatures. Then open your sheet in Grid view. Right click the column that you want to sort. Click \"Sort Rows\". Click the \"Sort Automatically\" checkbox. Click \"OK\". Automatic sorting is ready to go. Whenever you add new data into your sheet, SSFeatures will automatically sort the data for you. This will save you a lot of time.
Use Cases
Team Collaboration - When multiple teammates update a shared Smartsheet, SSFeatures ensures the sheet stays consistently sorted for you, no matter who makes changes.
Form Submissions - If you collect data using Smartsheet Forms, new entries are automatically slotted into the correct order, so you don’t waste time re-sorting manually.
Data Management - For sheets with frequent updates (like project trackers, task lists, or inventory logs), automatic sorting keeps your data structured and easy to read at all times.
Frequently Asked Questions
Automatic sorting works with Grid View and Gantt View. It does not work with Card View or Calendar View.
Yes. Automatic sorting works with filters in both Grid View and Gantt View, keeping your view clean and organized.
Not directly. For security and privacy, SSFeatures saves settings only in your browser. However, your teammates can set up their own preferences, and auto sorting will work for each user independently.
SSFeatures has a 30-day free trial with full access to all features. No credit card or account required—just download and start using it.
Yes. SSFeatures runs entirely in your browser and never sends your Smartsheet data to any outside server. We're also a Smartsheet Tech Partner. Learn more.
After 30 days, you can subscribe to continue using SSFeatures. We'll notify you before the trial ends. Pricing starts at $10/user/month when billed yearly.
Thousands of Smartsheet users across many industries use SSFeatures every day.
"We wouldn't love Smartsheet nearly as much without SSFeature's PDF Generator!! Our business depends on printed Smartsheet reports. SSFeatures has allowed us to successfully continue scaling on Smartsheets without printing workarounds. Our team members that rely on our reports are way happier ever since we started using the PDF Generator. It's great to see there are 3rd parties willing to fill critical gaps in Smartsheet."
Ari Diamond
President of Railing Excellence
"SSFeatures has been a game-changer for our Smartsheet workflows! It’s super easy to use and adds powerful functionality that makes automation and reporting so much more efficient. The developer is incredibly responsive and provides top-notch customer support, making sure everything runs smoothly. It has saved us a ton of time and eliminated a lot of manual work. If you’re looking to get more out of Smartsheet, I highly recommend giving SSFeatures a try!"
Michelle Choate
Senior Manager of Operations at Impact Housing
"Finally found a solution to handle some of the features I have been waiting on for a long time... So grateful to SSFeatures for the Auto-Sort function that has dramatically improved our experience with DataShuttle > Update Dropdowns feature so they are always alphabetized. Column finding/hiding is awesome! Keep up the great work - saving me hours!!!"
Joe Morrell
Independent Consultant at Morrell Consulting
Available for Chrome, Safari, Edge, and Firefox
What is SSFeatures?
- •SSFeatures is a browser extension that makes Smartsheet way easier to use
- •It adds dozens of time-saving features directly into Smartsheet
- •It will save you hours of work every week
Are you tired of wasting hours in Smartsheet doing the same tedious steps?
SSFeatures makes Smartsheet faster, smarter, and easier to use.
It's a simple browser extension, packed with powerful tools that save you hours every week.
Trusted by thousands of Smartsheet users with hundreds of five star reviews across Chrome, Edge, Safari, and Firefox.
Save hours every week in Smartsheet! Try SSFeatures free today!
Hide / Unhide Columns
Unhide specific columns without using 'Unhide All'.
Automatically Sort Rows
Keep your rows sorted, without manually clicking the sort buttons everytime.
Sheet Stats
See stats about your sheet, so you know how close you are to the sheet limits.
PDF Exporter
Export grouped and summarized reports to PDF.
Import Into Existing Sheet
Import Excel or CSV into your sheet—no new sheet required.
Copy and Paste Automation Workflows
Copy automation workflows between sheets in seconds.
Hear what users say
"I love that someone added features that Smartsheet seems to be unable or unwilling to add."
Ryan Ballew
Program Manager at Verizon
"PHENOMINAL app! A no brainer purchase for any Smartsheet super-user. Auto-sorting a sheet, printing or exporting a grouped/summarized report, SEARCHING FOR COLUMNS BY NAME! All in one packaged app that's controlled within Smartsheet. Amazing. Highly, highly, highly recommend."
Kayla Sweeney
Smartsheet Solutions Consultant at Better Work Week
"All the SS Features are great but for us the PDF Generator was a huge game changer, a large percentage of our work depends on printed reports and the support of PDF generation for smartsheet reports while keeping the grouping & summaries was a must have."
Leiby Hershkowitz
CEO of Superb Developers Inc
Pricing
SSFeatures offers a 30-day free trial for all users with no sign-up or credit card required! After the trial, you can continue enjoying all features with our simple subscription plan.
You can manage your licenses and grant access to your company's domain in the SSFeatures dashboard.
How many users?
Premium Membership
$10/Month (USD)
Billed Yearly
Saves $24 per year
17% discount
Subscribe Now
Enterprise Membership
Do you need more than 50 licenses for your company?
Please contact us and our sales team will reach out to you for more information.
Security and Privacy
SSFeatures runs entirely in your browser and never sends your Smartsheet data to our servers. We're a Smartsheet Tech Partner. Learn more.
Related Resources
| Smartsheet Auto Sort Rows | Automatically sort Smartsheet rows in real time to keep your data organized without manual effort. |
| Smartsheet Sort Descending - Auto Newest First | Smartsheet sort descending newest first with SSFeatures. Latest entries appear at top and auto-resort after edits. Try it free. |
| Smartsheet Sort Descending - Tool for Reverse Order | Smartsheet sort descending with SSFeatures tool. Set reverse order and rows auto-resort after edits or imports. Get started. |
| Smartsheet Sort Function - Auto-Sort Feature | Smartsheet sort function enhanced with SSFeatures. Auto-resort rows after edits, pastes, or form entries so data stays organized. Try free. |
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