Smartsheet Alternatives For Customer Support Teams - Faster
Make Smartsheet better for your customer support team
- •Turn Smartsheet into a support-ready tool: import tickets and paste saved column templates to set up queues in seconds.
- •Keep priority tickets on top with automatic re-sorting and the enabled Sort button even when filters are active.
- •Share clear support reports: export grouped and summarized PDFs or Excel files with column descriptions for stakeholders.
Are you tired of wasting hours in Smartsheet doing the same tedious steps?
SSFeatures makes Smartsheet faster, smarter, and easier to use.
It's a simple browser extension, packed with powerful tools that save you hours every week.
Trusted by thousands of Smartsheet users with hundreds of five star reviews across Chrome, Edge, Safari, and Firefox.
Save hours every week in Smartsheet! Try SSFeatures free today!
Use Cases
Replace ‘must-have’ features from alternatives - Generate stakeholder-ready PDFs/Excels with preserved groups and summaries, surface column descriptions in reports, and enable true multi-level sorts—even when filters are active—so Smartsheet matches competitor reporting.
Scale with enterprise controls—without migrating - Use usage alerts, row/column/reference stats, and bulk column tools to keep big workspaces stable. Standardize builds with reusable column templates and copy/pasteable automations.
Speed onboarding and data exchange - Import Excel/CSV/TXT directly into existing sheets, map fields quickly, and auto-resort on change so integrations stay accurate. Export grouped data to share offline with clients who don’t use Smartsheet.
Frequently Asked Questions
SSFeatures adds grouped/summarized PDF & Excel exports and column descriptions, giving you clean, shareable reports inside Smartsheet—no migration, retraining, or data loss.
Yes. It provides detailed sheet/report stats, cross-sheet reference counts, and customizable alerts before limits hit, plus bulk column tools and quick hide/unhide to keep performance healthy.
Absolutely. Auto-re-sort keeps views correct as data changes; Sort works even with filters; and you can copy/paste automations and conditional formats to reuse proven workflows across sheets.
SSFeatures has a 30-day free trial with full access to all features. No credit card or account required—just download and start using it.
Yes. SSFeatures runs entirely in your browser and never sends your Smartsheet data to any outside server. We're also a Smartsheet Tech Partner. Learn more.
After 30 days, you can subscribe to continue using SSFeatures. We'll notify you before the trial ends. Pricing starts at $10/user/month when billed yearly.
Thousands of Smartsheet users across many industries use SSFeatures every day.
"We wouldn't love Smartsheet nearly as much without SSFeature's PDF Generator!! Our business depends on printed Smartsheet reports. SSFeatures has allowed us to successfully continue scaling on Smartsheets without printing workarounds. Our team members that rely on our reports are way happier ever since we started using the PDF Generator. It's great to see there are 3rd parties willing to fill critical gaps in Smartsheet."
Ari Diamond
President of Railing Excellence
"SSFeatures has been a game-changer for our Smartsheet workflows! It’s super easy to use and adds powerful functionality that makes automation and reporting so much more efficient. The developer is incredibly responsive and provides top-notch customer support, making sure everything runs smoothly. It has saved us a ton of time and eliminated a lot of manual work. If you’re looking to get more out of Smartsheet, I highly recommend giving SSFeatures a try!"
Michelle Choate
Senior Manager of Operations at Impact Housing
"Finally found a solution to handle some of the features I have been waiting on for a long time... So grateful to SSFeatures for the Auto-Sort function that has dramatically improved our experience with DataShuttle > Update Dropdowns feature so they are always alphabetized. Column finding/hiding is awesome! Keep up the great work - saving me hours!!!"
Joe Morrell
Independent Consultant at Morrell Consulting
Available for Chrome, Safari, Edge, and Firefox
What is SSFeatures?
- •SSFeatures is a browser extension that makes Smartsheet way easier to use
- •It adds dozens of time-saving features directly into Smartsheet
- •It will save you hours of work every week
Hide / Unhide Columns
Unhide specific columns without using 'Unhide All'.
Automatically Sort Rows
Keep your rows sorted, without manually clicking the sort buttons everytime.
Sheet Stats
See stats about your sheet, so you know how close you are to the sheet limits.
PDF Exporter
Export grouped and summarized reports to PDF.
Import Into Existing Sheet
Import Excel or CSV into your sheet—no new sheet required.
Copy and Paste Automation Workflows
Copy automation workflows between sheets in seconds.
Hear what users say
"I love that someone added features that Smartsheet seems to be unable or unwilling to add."
Ryan Ballew
Program Manager at Verizon
"PHENOMINAL app! A no brainer purchase for any Smartsheet super-user. Auto-sorting a sheet, printing or exporting a grouped/summarized report, SEARCHING FOR COLUMNS BY NAME! All in one packaged app that's controlled within Smartsheet. Amazing. Highly, highly, highly recommend."
Kayla Sweeney
Smartsheet Solutions Consultant at Better Work Week
"All the SS Features are great but for us the PDF Generator was a huge game changer, a large percentage of our work depends on printed reports and the support of PDF generation for smartsheet reports while keeping the grouping & summaries was a must have."
Leiby Hershkowitz
CEO of Superb Developers Inc
Pricing
SSFeatures offers a 30-day free trial for all users with no sign-up or credit card required! After the trial, you can continue enjoying all features with our simple subscription plan.
You can manage your licenses and grant access to your company's domain in the SSFeatures dashboard.
How many users?
Premium Membership
$10/Month (USD)
Billed Yearly
Saves $24 per year
17% discount
Subscribe Now
Enterprise Membership
Do you need more than 50 licenses for your company?
Please contact us and our sales team will reach out to you for more information.
Security and Privacy
SSFeatures runs entirely in your browser and never sends your Smartsheet data to our servers. We're a Smartsheet Tech Partner. Learn more.
Related Resources
| Compare SSFeatures vs. Other Smartsheet Tools | Compare SSFeatures with other Smartsheet add-ons and learn which features save the most time for your team. |
| Smartsheet Alternatives in Austria - Save Time | Smartsheet alternatives in Austria: SSFeatures adds PDF/Excel exports, auto re-sorting, column tools and usage alerts so Austrian teams save time. Try it free. |
| Smartsheet Alternatives in Belgium - Compliant Sharing | Smartsheet alternatives in Belgium: SSFeatures adds PDF/Excel exports, faster imports and usage alerts so Belgian teams stay compliant. Try it free. |
| Smartsheet Alternatives in Turkey - Boost Productivity Fast | Smartsheet alternatives in Turkey: Keep Smartsheet and add grouped PDF & Excel exports, faster imports, auto-resort and usage alerts with SSFeatures. Start free. |
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