Best Smartsheet Tools for Helpdesk: Automate Ticketing
Make helpdesk workflows faster, clearer, and easier with SSFeatures.
- •Keep helpdesk queues always in order with automatic re-sorts and Sort that works even when filters are active.
- •Export grouped and summarized reports to PDF or Excel to share SLA and escalation reports quickly.
- •Find fields fast and view column descriptions so agents understand columns and reduce errors.
Are you tired of wasting hours in Smartsheet doing the same tedious steps?
SSFeatures makes Smartsheet faster, smarter, and easier to use.
It's a simple browser extension, packed with powerful tools that save you hours every week.
Trusted by thousands of Smartsheet users with hundreds of five star reviews across Chrome, Edge, Safari, and Firefox.
Save hours every week in Smartsheet! Try SSFeatures free today!
Use Cases
Operations & Governance - Standardize fields with column templates, enforce capitalization and spelling rules, and export grouped reports with column descriptions for audits and leadership updates.
Marketing & Service Teams - Import contact or request lists from Excel/CSV, auto-sort queues as data changes, and share clean, grouped PDFs or Excel files for quick reviews.
Product & Engineering - Keep backlogs prioritized with auto-resort and sort-while-filtered, copy automations across projects, and export grouped release or velocity reports for stakeholders.
Frequently Asked Questions
Tools for faster setup (bulk create/copy columns, reusable templates), reliable reporting (grouped PDF/Excel exports, column descriptions), data quality (spell check, capitalization rules), and scale (copy automations, usage stats and alerts).
No. SSFeatures runs in your browser and works with your existing Smartsheet permissions. Install it and start using the tools in your current sheets and reports.
Yes. SSFeatures interacts directly with Smartsheet in your browser. Your sheet and report data isn’t sent to SSFeatures servers, preserving privacy and compliance.
SSFeatures has a 30-day free trial with full access to all features. No credit card or account required—just download and start using it.
Yes. SSFeatures runs entirely in your browser and never sends your Smartsheet data to any outside server. We're also a Smartsheet Tech Partner. Learn more.
After 30 days, you can subscribe to continue using SSFeatures. We'll notify you before the trial ends. Pricing starts at $10/user/month when billed yearly.
Thousands of Smartsheet users across many industries use SSFeatures every day.
"We wouldn't love Smartsheet nearly as much without SSFeature's PDF Generator!! Our business depends on printed Smartsheet reports. SSFeatures has allowed us to successfully continue scaling on Smartsheets without printing workarounds. Our team members that rely on our reports are way happier ever since we started using the PDF Generator. It's great to see there are 3rd parties willing to fill critical gaps in Smartsheet."
Ari Diamond
President of Railing Excellence
"SSFeatures has been a game-changer for our Smartsheet workflows! It’s super easy to use and adds powerful functionality that makes automation and reporting so much more efficient. The developer is incredibly responsive and provides top-notch customer support, making sure everything runs smoothly. It has saved us a ton of time and eliminated a lot of manual work. If you’re looking to get more out of Smartsheet, I highly recommend giving SSFeatures a try!"
Michelle Choate
Senior Manager of Operations at Impact Housing
"Finally found a solution to handle some of the features I have been waiting on for a long time... So grateful to SSFeatures for the Auto-Sort function that has dramatically improved our experience with DataShuttle > Update Dropdowns feature so they are always alphabetized. Column finding/hiding is awesome! Keep up the great work - saving me hours!!!"
Joe Morrell
Independent Consultant at Morrell Consulting
Available for Chrome, Safari, Edge, and Firefox
What is SSFeatures?
- •SSFeatures is a browser extension that makes Smartsheet way easier to use
- •It adds dozens of time-saving features directly into Smartsheet
- •It will save you hours of work every week
Hide / Unhide Columns
Unhide specific columns without using 'Unhide All'.
Automatically Sort Rows
Keep your rows sorted, without manually clicking the sort buttons everytime.
Sheet Stats
See stats about your sheet, so you know how close you are to the sheet limits.
PDF Exporter
Export grouped and summarized reports to PDF.
Import Into Existing Sheet
Import Excel or CSV into your sheet—no new sheet required.
Copy and Paste Automation Workflows
Copy automation workflows between sheets in seconds.
Hear what users say
"I love that someone added features that Smartsheet seems to be unable or unwilling to add."
Ryan Ballew
Program Manager at Verizon
"PHENOMINAL app! A no brainer purchase for any Smartsheet super-user. Auto-sorting a sheet, printing or exporting a grouped/summarized report, SEARCHING FOR COLUMNS BY NAME! All in one packaged app that's controlled within Smartsheet. Amazing. Highly, highly, highly recommend."
Kayla Sweeney
Smartsheet Solutions Consultant at Better Work Week
"All the SS Features are great but for us the PDF Generator was a huge game changer, a large percentage of our work depends on printed reports and the support of PDF generation for smartsheet reports while keeping the grouping & summaries was a must have."
Leiby Hershkowitz
CEO of Superb Developers Inc
Pricing
SSFeatures offers a 30-day free trial for all users with no sign-up or credit card required! After the trial, you can continue enjoying all features with our simple subscription plan.
You can manage your licenses and grant access to your company's domain in the SSFeatures dashboard.
How many users?
Premium Membership
$10/Month (USD)
Billed Yearly
Saves $24 per year
17% discount
Subscribe Now
Enterprise Membership
Do you need more than 50 licenses for your company?
Please contact us and our sales team will reach out to you for more information.
Security and Privacy
SSFeatures runs entirely in your browser and never sends your Smartsheet data to our servers. We're a Smartsheet Tech Partner. Learn more.
Related Resources
| Smartsheet Tools Library (SSFeatures) | Browse the full library of SSFeatures tools for Smartsheet: sorting, exports, formatting, navigation, and more. |
| Smartsheet Tools for Capital Allocation - Streamline Budgets | SSFeatures adds Smartsheet tools for capital allocation: clean exports, ordered allocations and template imports to speed budgeting & approvals. Try now. |
| Smartsheet Tools for Financial Models - Faster Forecasting | SSFeatures adds Smartsheet tools for financial models: import Excel, export grouped reports and reuse templates so finance teams update models faster. Try now. |
| Smartsheet Tools for Tax Audits - Audit-Ready Automation | SSFeatures makes Smartsheet tools for tax audits audit-ready: export grouped reports, trace values to source sheets, and get usage alerts. Try it free. |
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