Best Smartsheet Extensions for Helpdesk: Organize Tickets
Make your helpdesk in Smartsheet faster, cleaner, and more reliable.
- •Keep ticket queues ordered automatically — SSFeatures re-sorts sheets and enables Sort with filters so your team always sees the highest-priority items first.
- •Export grouped and summarized helpdesk reports to PDF or Excel with column descriptions for easy sharing and printing.
- •Copy automations and conditional formats, import ticket lists, and paste columns to set up or clone workflows in seconds.
Are you tired of wasting hours in Smartsheet doing the same tedious steps?
SSFeatures makes Smartsheet faster, smarter, and easier to use.
It's a simple browser extension, packed with powerful tools that save you hours every week.
Trusted by thousands of Smartsheet users with hundreds of five star reviews across Chrome, Edge, Safari, and Firefox.
Save hours every week in Smartsheet! Try SSFeatures free today!
Use Cases
Marketing & RevOps Workflows - Run drip campaigns, landing-page tracking, and ROI reporting faster by importing lists, auto-sorting KPIs, and exporting grouped dashboards to PDF/Excel.
Agile Delivery & Product Operations - Set up sprints and velocity tracking quickly with reusable column templates, copy/paste automations, and sort-while-filtered tools that keep backlogs prioritized.
Executive & Cross-Project Reporting - Produce shareable reports with grouped exports, surface column descriptions and source-sheet details, and monitor sheet stats with usage alerts to avoid breakages.
Frequently Asked Questions
They’re lightweight browser extensions that add functionality Smartsheet doesn’t natively include—such as importing into existing sheets, reusable column templates, copying automations and formats, spell checking, and grouped PDF/Excel exports.
No. Install the SSFeatures extension in your browser and it works with your current Smartsheet account and permissions. There’s no tenant-wide configuration required.
Yes. SSFeatures runs entirely in your browser and interacts directly with Smartsheet’s application code. Your sheet and report data isn’t sent to SSFeatures servers, preserving privacy and security.
SSFeatures has a 30-day free trial with full access to all features. No credit card or account required—just download and start using it.
Yes. SSFeatures runs entirely in your browser and never sends your Smartsheet data to any outside server. We're also a Smartsheet Tech Partner. Learn more.
After 30 days, you can subscribe to continue using SSFeatures. We'll notify you before the trial ends. Pricing starts at $10/user/month when billed yearly.
Thousands of Smartsheet users across many industries use SSFeatures every day.
"We wouldn't love Smartsheet nearly as much without SSFeature's PDF Generator!! Our business depends on printed Smartsheet reports. SSFeatures has allowed us to successfully continue scaling on Smartsheets without printing workarounds. Our team members that rely on our reports are way happier ever since we started using the PDF Generator. It's great to see there are 3rd parties willing to fill critical gaps in Smartsheet."
Ari Diamond
President of Railing Excellence
"SSFeatures has been a game-changer for our Smartsheet workflows! It’s super easy to use and adds powerful functionality that makes automation and reporting so much more efficient. The developer is incredibly responsive and provides top-notch customer support, making sure everything runs smoothly. It has saved us a ton of time and eliminated a lot of manual work. If you’re looking to get more out of Smartsheet, I highly recommend giving SSFeatures a try!"
Michelle Choate
Senior Manager of Operations at Impact Housing
"Finally found a solution to handle some of the features I have been waiting on for a long time... So grateful to SSFeatures for the Auto-Sort function that has dramatically improved our experience with DataShuttle > Update Dropdowns feature so they are always alphabetized. Column finding/hiding is awesome! Keep up the great work - saving me hours!!!"
Joe Morrell
Independent Consultant at Morrell Consulting
Available for Chrome, Safari, Edge, and Firefox
What is SSFeatures?
- •SSFeatures is a browser extension that makes Smartsheet way easier to use
- •It adds dozens of time-saving features directly into Smartsheet
- •It will save you hours of work every week
Hide / Unhide Columns
Unhide specific columns without using 'Unhide All'.
Automatically Sort Rows
Keep your rows sorted, without manually clicking the sort buttons everytime.
Sheet Stats
See stats about your sheet, so you know how close you are to the sheet limits.
PDF Exporter
Export grouped and summarized reports to PDF.
Import Into Existing Sheet
Import Excel or CSV into your sheet—no new sheet required.
Copy and Paste Automation Workflows
Copy automation workflows between sheets in seconds.
Hear what users say
"I love that someone added features that Smartsheet seems to be unable or unwilling to add."
Ryan Ballew
Program Manager at Verizon
"PHENOMINAL app! A no brainer purchase for any Smartsheet super-user. Auto-sorting a sheet, printing or exporting a grouped/summarized report, SEARCHING FOR COLUMNS BY NAME! All in one packaged app that's controlled within Smartsheet. Amazing. Highly, highly, highly recommend."
Kayla Sweeney
Smartsheet Solutions Consultant at Better Work Week
"All the SS Features are great but for us the PDF Generator was a huge game changer, a large percentage of our work depends on printed reports and the support of PDF generation for smartsheet reports while keeping the grouping & summaries was a must have."
Leiby Hershkowitz
CEO of Superb Developers Inc
Pricing
SSFeatures offers a 30-day free trial for all users with no sign-up or credit card required! After the trial, you can continue enjoying all features with our simple subscription plan.
You can manage your licenses and grant access to your company's domain in the SSFeatures dashboard.
How many users?
Premium Membership
$10/Month (USD)
Billed Yearly
Saves $24 per year
17% discount
Subscribe Now
Enterprise Membership
Do you need more than 50 licenses for your company?
Please contact us and our sales team will reach out to you for more information.
Security and Privacy
SSFeatures runs entirely in your browser and never sends your Smartsheet data to our servers. We're a Smartsheet Tech Partner. Learn more.
Related Resources
| Smartsheet Browser Extensions (SSFeatures) | Install the SSFeatures browser extension for Smartsheet to add powerful tools directly inside your sheets. |
| Smartsheet Extensions for Audit Readiness - Audit-Ready | Smartsheet Extensions for Audit Readiness export grouped PDFs/Excel, capture column descriptions & source details, and monitor sheet stats. Get SSFeatures. |
| Smartsheet Extensions for C-Suite Reporting - Faster Reports | Smartsheet Extensions for C-Suite Reporting speed executive reports: grouped PDF/Excel exports, column notes, source details and usage alerts. Get SSFeatures. |
| Smartsheet Extensions for Portfolio Dashboards - Scalable | Smartsheet Extensions for Portfolio Dashboards add grouped PDF/Excel exports, show column & source details, and surface sheet stats. Try SSFeatures. |
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